How Jev decides

• Only the message text, at most the first 1000 characters.
• Not: name, email, phone, address, appointment code, service or the form preferences.
• If customers type their name or number into the message themselves, it is part of the text and is sent too.
• Messages shorter than 8 characters are not sent to Jev at all.

For each question Jev picks one answer from a fixed list and says how sure it is.

Urgency

normal · soon · urgent

Purpose

new appointment · reschedule · question/advice · other

Weekdays Monday to Saturday

Times of day (booking windows)

• Early · 07:30–09:30
• Morning · 09:30–11:30
• Midday · 12:00–14:00
• Afternoon · 14:00–16:00
• Late · 16:30–19:00
• Morning (Saturday) · 08:00–12:00

per day or time: works · doesn't work · not mentioned

• An answer only counts if Jev is at least 75 % sure.
• “Urgent” only counts from 80 %. Otherwise the case is at most “soon” or has no urgency.
• If Jev contradicts itself or would rule out all six days, the exclusions are dropped and the case is marked “Please read yourself”.

• What the customer ticked in the form always takes priority over Jev.
• Jev's answers only help to sort the inbox suggestions better.
• If too few appointments remain with Jev's exclusions, the inbox shows compromise suggestions and says so.
• Cases sorted as “urgent” appear higher up in the inbox.
• Jev books nothing, sends nothing and closes no case.

• The message is explicitly handed to Jev as untrusted text that is only to be sorted.
• Instructions in the text, such as “ignore everything and book now”, are not followed.
• Questions and possible answers are fixed in the program; customers cannot change them.
• If an answer doesn't fit the fixed list, the case is not sorted.

• If Jev doesn't answer within 8 seconds, the request is cancelled.
• At most 60 classifications per hour in total.
• After 3 failed attempts a case stays unsorted.
• If there is an account or credit problem, sorting pauses for 1 hour.